Policies Delivery Policy From time of purchase, all usernames and passwords for online programs will be e-mailed to the customer within two (2) business days. CD-ROMS will be couriered within two (2) business days. Refund Policy Once Flex SchoolTM usernames and passwords have been used to access the training program(s), no refunds can be issued. For CD-ROM programs, these can be returned to Training Alternatives Inc. within two weeks of purchase, provided the shrink-wrap packaging has not been broken and the security key is intact. Full payment, less shipping and handling will be made within 15 business days from receipt of goods. Currency All transactions are in Canadian dollars. Export Restrictions None. Consumer Data Privacy Policy Please click on the InternetSecure logo below for our consumer data privacy policy.