From time of purchase, all usernames and passwords for online programs
will be e-mailed to the customer within two (2) business days. CD-ROMS
will be couriered within two (2) business days.
Once Flex SchoolTM usernames and passwords have been used
to access the training program(s), no refunds can be issued. For CD-ROM
programs, these can be returned to Training Alternatives Inc. within
two weeks of purchase, provided the shrink-wrap packaging has not
been broken and the security key is intact. Full payment, less shipping
and handling will be made within 15 business days from receipt of
All transactions are in Canadian dollars.
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