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Delivery Policy

From time of purchase, all usernames and passwords for online programs will be e-mailed to the customer within two (2) business days. CD-ROMS will be couriered within two (2) business days.

Refund Policy

Once Flex SchoolTM usernames and passwords have been used to access the training program(s), no refunds can be issued. For CD-ROM programs, these can be returned to Training Alternatives Inc. within two weeks of purchase, provided the shrink-wrap packaging has not been broken and the security key is intact. Full payment, less shipping and handling will be made within 15 business days from receipt of goods.


All transactions are in Canadian dollars.

Export Restrictions


Consumer Data Privacy Policy

Please click on the InternetSecure logo below for our consumer data privacy policy.